Ordered Patio door August 13 was told 4 to 8 weeks delivery. With NO updates at all I called on the 7th week was told the installer will call, NOTHING. I called again on the 8th week Oct. 9 now told a delay to at least Nov. 28 that is now 16 weeks or more wait for a standard 71.5”patio door. This has affected our timing for the rebates the patio is our 4th upgrade everything else are all completed only to be held back by Brock since. Sent an email to info@brockwindows.com on why lack of notification/communication on their part and why I need to call and find out on what is happening, it has been a week ‘NO reply yet to my email’. We went with a company like Brock as we are a repeat customer (whole house windows install) to avoid such dilemma, it’s been disappointing thus far. Still awaiting.
- Approximate cost of services:
- $3,277.00
- Company Response
Demetrio,
We appreciate you connecting with us on HomeStars and would like to apologize for any delays and inconveniences experienced throughout your project. We understand a date has been set for December 7th for completion of your Patio Door - Patio Doors do not, and have not qualified for the rebate incentive provided by the Government of Ontario.
As you reached out to our general informations email, your inquiry was sent to the team responsible for your project, as well as Upper Management for review.
Regards,
Brock Doors & Windows Ltd.