We bought a furnace in 2009 from 21 degrees and the first visit with the sales man was good. they installed it and that was good, and the sales man said that the next year we would get a free cleaning. that was all fine. 4 months or less the furnace broke down on a very cold day. I called them at am and told them it was a warranty job. you would think they would be here in the 1 hour or less. No, it took them 9 hours and its a 5 min drive from the store to here, My wives cousin works for the company and he said they said if it was not a warranty issue to charge us $100. the red light was blinking. Okay how many people other then a tech know how to fix that, he said his boss says we should take the cover off our self. I'm not going to do that, he said he checked off warranty call. when it came time for the free cleaning in 2010 they were no shows. then in October of 2011 we made another cleaning appointment. again no shows. they were coming between 8 am and 12 pm and I left to go out at 12:05 I called them at 1:30 and said where was your tech/ she said he was pounding on our door at 12pm. I said really that is funny I was here to 12:05. she said she called us at 12:05 and got no answer. I got home and looked at my phone. 2 voice mails. One at 12;28 and it was
- Approximate cost of services:
- $6,000.00