This was the fourth new home build I've been involved in, and our 1st Trico home. From our very first visit to the show-home in Riverstone we felt confident Trico could build us the right home for the right price, and they delivered. Carmen De Luca, the Area Sales Manager, was an absolute joy to work with. Throughout the process Carmen addressed every single concern in a professional and timely manner, we felt very fortunate to have such a positive, enthusiastic yet honest rep to work with. Our home was originally slated to be a spec home which presented challenges due to previously established finishes etc, changes had to made to suit our requirements and personal tastes. Each change and update was addressed with the utmost professionalism and thoroughness. The building process wasn't without its challenges, however every issue was expertly dealt with by, Carmen, (Drew the construction manager) and Selene (with the Trico design center team). Ultimately the details were sorted and our house turned out as good, if not better than expected. The overall fit and finish, along with the possession dates / walk thru's / site reviews and ultimately post move in service, (including) all sub trades, has been stellar. If I have one word of advice it would be to add a bit of time to the finishes selection process, there are many important decisions and possible upgrades to consider in a relatively short period of time. It's wonderful in Riverstone! All the best, Jamie and Karen Treadgold
- Approximate cost of services:
- $560,000.00
- Company Response
Thank you Jamie for taking the time to write a Homestars review and trusting Trico Homes to build your new home! Carmen De Luca is an amazing sales person. She was chosen as one of the top 5% sales people in North America that has delivered exceptional customer service. This outstanding achievement was determined by Avid Ratings the survey company that works with most builders in the US and Canada. She was invited down to Florida to accept the award. Check out her interview on Trico's Facebook page. I'm so happy to hear that all the challenges you faced were sorted out and addressed. We will take your advice noted above and I will share with the opts team. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager