I have a prepaid yearly maintenance plan. During annual furnace checkup, technician said the igniter needed replacing to prevent failure during winter. Cost of part $400. Later checked cost on internet $30. Replacement time was less than 10 minutes. This is a 1200% markup. No travel time involved.
- Approximate cost of services:
- $400.00
- Company Response
Thank you for providing us with this information. It gives us the opportunity to address it. The cost of any part you check online will be less expensive than Atlascare's. We know where our parts come from and stand behind the furnace igniter installation by our highly trained technicians. If something goes wrong with the part, we guarantee it for a full year. Buying it online doesn't come with that guarantee nor someone to install it properly so safety is assured. It may look like a 1200% mark-up, but when you factor in all the costs it's nowhere near such a mark-up. If you could provide us with more detail, we can pull the paperwork and then I can get back to you quickly with a more exact explanation. My name is Melinda and my email address is mprain@atlascare.ca I look forward to hearing from you.