The worst experience ever in my life
I have had a contract with reid built homes on Feb.2017 Unfortunately that builder went bankruptcy and I knew it on Sept. 2017 and the pacesetter took these cases over from Reidbuilt homes so I made a contract with pacesetter without my .deposit because my deposit was gone with The Reidbuilt homes and pacesetter gave me word to get my house done by July and got delayed to October. Now they said I have to wait to next Mar. 2019. However I have visited to showhome and asked them when my house starts building but I was told they don't even have building permit. In the mean time, I've received my deposit back from the Alberta home warranty and they asked me my deposit back to facesetter even though I made contract without deposit first time, but I gave it to pacesetter without any complain and blame at that time. I have been frustrating and disappointing too much and I thought what kind of company treats customer so horribly so is there anyone who is on high position in pacesetter to give me right answer or there is no one... cancel my contract and give my deposit back... because I can't believe in pacesetter anymore so I will leave my job NO.#6214P but I don't know How long you take a time to check this case or you don't check... I am still mad of it so please don't make me wait longer or if you guys can't keep your word then let me go cause I'm sick of waiting and let me get out of the worst company. who is waiting for their new house over 2 years and the designQ center has a bad customer service too. I would like to tell the other clients or customers " have a very good time with pacesetter", but I never recommend to my friends and anyone I knew. One thing, west selling manager is trying to treat people good.
- Approximate cost of services:
- $25,000.00
- Company Response
Hi Tae,
The concerns you have noted in this review have now been discussed with both your Area Manager as well as upper management here at Pacesetter. While it sounds as though there is a great deal of confusion surrounding the situation, we do have to apologize for the frustration this has caused you.
We recognize that during the transition between cancelling your Reid contract and writing your new Pacesetter contract, we have experienced some unavoidable delays in receivership. With that being said, we are unable to begin the build on a new home without first securing a deposit on the home.
We would like to take the time to set up a meeting between yourself and our management team to help further clarify the details of your file, as well as communicating what you can expect going forward. Your Area Manager will be reaching out to you immediately to set up this meeting.
Your happiness as a homeowner is absolutely our top priority. We look forward to speaking with you further on the matter.Thank you.