We ordered our windows and doors from Fersina at the end of June 2018. We were told the install would SAFELY be 8 weeks. Our quote was $24K. I sent a $10k deposit immediately. Here we are in the last week of October, still no windows or doors and no indication of when we will be getting them. That’s not the worst part. We have not heard ONE WORD from Fersina. There has been absolutely ZERO communication. When I contact the salesman, (which I generally have to do twice before I get a response) he says, he will get back to me with an install date. I’ve sent an email directly to the company with no response whatsoever. Get your windows somewhere else! This is the worst customer service I have ever received. I’d cancel if I could, but they’ve got $10k of my money! Edit: December 17/18: Our windows were finally installed a few weeks ago. The installers were fantastic and the finished product is great. We are happy with the end result, we just wish it didn’t take so long.

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We are THRILLED with our new staircase and railing from Ideal Stairs. This is BY FAR the best customer service I have ever received from a company!! Their communication was perfect, and the end result is nothing short of spectacular! Our initial quote was incredibly detailed. The finished product was even better than we had imagined! The crew called each day to let us know what time they would be arriving. They were super efficient and cleaned up everything at the end of each day. Their work ethic and craftsmanship are second to none. Thank you to Mesh and Rajan and the entire crew. Our home looks beautiful. I would ABSOLUTELY recommend this company to anyone!

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Company Response

Sherri, thank you for your review and photos. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We are very happy to hear you had a great experience with our company, from receiving a quote to the finished product. We understand that daily communication and updates are very important to our customers, which is something we also take pride in from our service. We hope you continue to enjoy your lovely new stairs and railing for many years to follow. On behalf of Mesh, Rajan and the Ideal Stairs team, we would like to thank you for giving us the opportunity to renovate your staircase. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.