Atif in Toronto

- Honest and sincere - Thorough expert - super professional I have a protection plan with Reliance. The AC broke down and they told me the condenser is leaking and is not covered and I have to purchase a new AC. I posted on Homestars for quotes for a new AC. Rakesh from Raya reached out to me and gave me a few quotes. He also inquired why I was replacing the AC. When i explained the situation, he asked a few questions and said it didn't look like that the condenser is the problem. He offered to come and take a look for a small diagnostic fee. He came over thoroughly checked the system and told me that the condenser and compressor are fine and I should go back to Reliance and ask them to repair the system. He missed a sure-shot sale for being honest and no material financial gain. This level of professionalism and honesty is so so rear these days. I am sold! He will be my first call for all my heating and cooling needs going forward.