Initial install resulted in leak behind wall, creaky tub, and damaged stairs. Tub was replaced and caulking now cracking with black mold coming out of one area. I have called 3 times with no response about caulking and have now filed my complaint with the BBB. It has been difficult to connect both with the company and subcontractor throughout this nightmare process. I have not been abusive to the staff. I was told no compensation for the stairs because they need the subcontractor to fix them. The subcontractor who often just didnt show up. I just want this fixed properly. The price does not match the quality and ive paid a lot to have my home damaged and my life inconvenienced, not just by the amount of time to fix this, but the amount of time required to chase them down to fix this. I would not recommend them. If the install goes wrong you are in for quite the ride....
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- Company Response
Hi, thank you for reaching out. We have passed this information along to your branch and understand they have been in contact. Thank you for bringing this to our attention.