Tinaskingdom in Toronto

Sept. 23, 2020 Why is it that The Appliance Repair Team can repeat the same fraudulent behavior for years and still function legally? I am one of many who has paid them for services and parts that haven't been supplied. Being of retirement age and disabled, myself with MS, and my husband equally disabled with a very recent hip replacement and in a panic over a broken washing machine, I failed to research the company as I usually would have. I fell for their web site promises of same day service. Needless to say, this was a grave mistake. Our experience is as follows: APPLIANCE REPAIR TEAM COMPLAINT #1 On Aug. 19 I hired The Appliance Repair Team to fix my washing machine that wasn’t working. #2. Kamal came from the co. diagnosed for $280 and said it needed a new transmission assembly for around $1500. He needs $889.52 that day in either cash or debit. The remaining balance of $573.12 would be charged when completed. With He’d be back on Tues. 25 to fix it. #.3 Appointment cancelled, family emergency...back on Fri. 28 #4 Still upset, had to take the weekend off, back on Mon, 31 #5 Can't come back until Thurs. Sept.3 #6 It's now Sept. 3 and Mathew came; said he needed a grinder to remove ceased bolt. He'd come back on Wed. Sept. 9th. #7 Wed. Can't make it...be back on Fri.Sept. 11 #8 Fri. Sept.11 Mathew came back with a grinder, couldn't do whatever she had planned. and took the whole outer tub, saying he had to have help to remove a bolt and needed a flange. He'd be back later that day. Didn't come back, so I phoned the company. They said he'd be back that night or phone, if not, he'd squeeze us in Sat. morning. There was no call and no visit. #9 Mon. Sept. 15 Still no sign of Mathew or any news from the company. At this point the washing machine is in pieces throughout the basement with the drum removed from our premises. I can’t even get another company to address the problem because a major component has been removed. I phoned the company and was told that Mathew would get in touch with me to set up a time for installation. #10 Thurs. Sept. 17 Have not heard from either Mathew or The Appliance Repair Team. Sent an email to ART complaining of lack of service (same as this one up to Sept.17). Fri. Sept18 will be 30 days since the contract with The Appliance Repair Team was signed. No work has been completed; The transmission assembly ($1014.38) though charged for has not been seen, much less installed. #11 They phoned and said they would come on Sept.21 between 3-6pm. #12 They did not show up on Sept.21. I phoned them and they said a manager wanted to talk to me. They would phone back on the morning of Sept. 22. #13 Sept.22 I sent them an email laying out my complaint plans and giving them 48 hrs. to respond. I received an answering email saying; Dear Tina, We received your message. If your message required a response, one of our team members will contact you shortly. Best regards, Customer Service The A Team Appliance Repair Sept.23 The Appliance Repair Team has not held up its responsibilities regarding this contract and we would therefore like to cancel it. We expect to be refunded the $889.52 and have the property (the outer washing machine tub) that was removed from out premises returned. If this does not happen in the next 48 hours, I will be lodging complaints and writing negative reviews with: 1.The Better Business Bureau. 2. Homestars 3. Filing complaints with Consumer Protection Ontario. and Competition Bureau of Canada. 4. Investigating initiating a class action suit against your company and contacting police regarding theft of property. Tina Costanzo-Loreno

Our basement sink was draining very slowly, so we called for help. We were advised that we should install backwater valve for flood protection and clay pipe replacement. We were also advised to have front yard clay pipes replaced but were unable to pay an extra $5000. The work was quick, though the basement rug will never be the same. On the plus side we got a new main floor toilet (was also slow draining) that works wonderfully and the basement sink is draining better than it ever has!

I pre-arranged a 4-hour slot for fixing things around the house, including installing a new generic light kit on a ceiling fan, a new light set in the bathroom, replacing a kitchen faucet and installing a shower door. Roberto did it all in the time allotted. I'll be calling Setter back!

We're very happy with the house cleaning services. Most eveything was clean, vacuumed, dusted and/or washed. We're very impressed with cupboards in the kitchen being thoroughly washed, making them look new. Booking the appointment was also quick and easy. Thanks again, Tina and Dannie

We were more than happy when Debby and Richard said they could repair an old and crumbling lath and plaster wall. They were available within two days to work, and finished two days after that. They are very pleasant company and informative about what they can do for you. We happily recommend them for any plaster work. Thanks again, Tina&Dannie

We're very happy with the work that Mathew did for us. I'd be much happier with a better itemization of the bill as it's very hard to understand. While the services were listed there was no separate price for each one. Tina

The service was very quick both for an estimate and installation. We're very happy with the humidifier and notice a difference in air quality. thanks to all for your efforts. Tina and Dannie

We're happy with the speed and quality of work done but a little shocked at the price. I would recommend this company on the promptness, quality of work and helpfulness alone. Tina&Dannie

I bought a Groupon coupon for house cleaning from Super Clean Maid Service. I had to wait for over a month for the appointment and then had to cancel because of the ice storm. We re-scheduled the appointment (another month) and they showed up an hour late but we were very happy with the extra work work they did. This was my first time hiring someone to clean my house so I didn't know what to expect but over all am happy with the work was done.

The boys showed up on time and repaired our roof and the 'peak entrance' problem that the squirrels and raccoons had created. They were quick and explained in detail the problem. Thanks for your help, Tina and Dannie

From the time we met with Rodney until the windows and front door were installed by Yuri and his helper every thing went without a hitch. We're very satisfied with both the quality and service that Clera provided. Tina & Dannie

Furnace was behaving erratically. I checked Homestars and called Reliable. Dave was here to check quickly and had replaced overheating motor within the week. Nice guys and very fair pricing!