Reviews

10/10

Alex was amazing from start to finish. I contacted his company via email on Sunday afternoon, not expecting to get a response until Monday. Instead I received a call from Alex within 10 minutes. He explained that they don't always respond that quickly, but based on the fact that I was trying to get a repair done (because another contractor had done a very poor job and refused to come back to fix the problem) he wanted to schedule a visit ASAP. He came out on Monday to assess the problem. He provided a quote for the parts and labour and came back today (Wednesday) to complete the repair. The previous contractor was a complete disaster. Dealing with Alex has been a pleasure. He explained everything clearly, explained options and alternatives, and was very professional and personable. I would highly recommend this company to anyone. Thanks again Alex!

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Company Response

Chris, thank you for your kind words. We are very happy to hear that you were happy with our service and that we were able to correct the appliance headache you were dealing with. Have a wonderful holiday!

5/10

Dmitriy (technician) came out within a day or 2 of the service request (August 15th, 2018). He replaced the defective burner for a glass-top stove. He told us there is a 6 month warranty. 3 months later the burner no longer works. I have emailed him 3 times, he claims he didn't get the email. I've called and texted the information to him, and he always says he will get back to me. This stove belongs to my elderly mother and I've been chasing him for this repair for almost 2 weeks now. We were happy with the initial service but this current experience is extremely disappointing.

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