AVOID THIS COMPANY - UNTIL THEY GET YOUR CREDIT CARD NUMBER ALL IS GOOD. AFTERWARDS MY CREDIT CARD WAS CHARGED FOR AN ITEM THAT I NEVER ORDERED!!!! I placed an online order and talked to a sales rep from Toronto named Roger over the phone to confirm delivery and installation. Next thing I know was a whirlpool laundry piece was added to my order and invoice was changed without notifying me. The confirmation invoice I received from the company and the invoice in the website under my account was not matching. This also caused my delivery to be not scheduled for the day it was promised and I missed two full day at work. ALSO VERY NASTY CUSTOMER SERVICE. I was verbally HARASSED by customer service agent Shadai. Instead of looking into my order and understanding the underlying issue, she blamed me for the issues caused by CAS and was not truthful on the phone. At the end Customer Service Manager apologized and waived the delivery fees. I had the most horrifying customer service experience with CAS and not worth it to pay a bit less on your order.. AVOID THIS COMPANY!
- Approximate cost of services:
- $1,300.00
- Company Response
Thank you for taking the time to share your concerns. After reviewing your order, we see the order of a laundry center and microwave was initiated as an online order, with a 25% deposit. Once the order was created online, an additional call was placed to one of our sales representatives. The braided hoses were added to your order as the installation was occurring in a condominium and the braided hoses are imperative to deal with the additional water pressure in the building. This was discussed and explained during the scheduling of your delivery. My apologies that your interaction with one of our team members was not satisfactory. Please know that this has been discussed with this individual.
Sincerely, CAS Management