Reviews

10/10

We woke up one morning to a bit of a lake forming in the basement. Max from Dr. Pipes was recommended to us by a neighbour-friend who had also needed a backflow valve and some of the drains under his house replaced. Max came over and talked to my husband and I about the quote. He could see that I needed to understand what he recommended, and took the time to explain it to me, not just my husband. I don't even think I was especially friendly that day - I didn't trust anyone. We had already gotten 3 quotes in total when we made the choice to go with Max's company. It's not just the money, it's the quality, the strategy, and the trust that tells me who I'll give my business to. Max and his workers are reliable, honest, clean, polite and just overall nice to work with. The quality of the work is top notch and adds value to our house now that it is done. Our insurance rate went down, too. We now also enjoy peace of mind, having already gone through a rainy autumn with no sign of water anywhere. Hearing the sump pump do its thing one night during a late-fall storm was a nice feeling. I have every confidence that this spring, when the tree roots grow and the snow melts, the pipes will all be fine. But if not, I also trust Max to get back over here and make it right for me. I'd be shocked if he didn't uphold the warranty right away if we call him. We have that level of trust in Max now.

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Company Response

We really appreciate your review of the service you received from Dr.Pipe Drain and Plumbing Services. Friendly recommendation of the company is really the highest rating for us. Good to know that we have been referred by your friends and we assure you that we make every effort to exceed all our customer's expectations.. We are pretty sure that your drain, backflow valve and sump pump are fine now. Thanks again

8/10

UPDATE: In 2012, a plumber, with whom we were unfamiliar, from Public Plumbing company came and gave us a quote and a strategy for fixing a leaky toilet. The man said it would involve waterproofing the basement walls, for a cost of several thousand dollars (like, that's 7 K just for a toilet that was leaking at the time and didn't even include the cost or plan to fix the toilet). When I said I thought it was just leaking from the toilet base out, and not from the wall in, the man was pretty angry with me and didn't want to give up. We later had another plumber fix the seal and the water on the floor in that bathroom dried up, never to bother us again. The work Public Plumbing had done for us before was so great, so organized, so punctual, clean - everything you could want - but we had no choice but to sever ties based on that individual's inexplicable quote. Original review: We discovered this company because they helped us "in a pinch" on Thanksgiving Day when we called them to handle a small project. While John was in our house fixing the sink, we were impressed with him and asked about conversion to 1' copper pipes from the property line to the house. We agreed to have him and his workers come back a week later and do the project. It's a big job but it was completed yesterday all in one day. The crew was quiet, professional and left the place cleaner than it was to start with. Now we are really happy with the pressure throughout the house and the knowledge that our household water is no longer soaking in lead before it reaches us. It was fun going around flushing toilets and running faucets and seeing how much pressure we have now. But also, we feel that we are being given very good service, in addition to quality workmanship. I trust that if at any time we weren't satisfied, for whatever reason, this company will stand behind the work and that's very important to me.

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Company Response

Thank you for choosing Public Plumbing