We woke up one morning to a bit of a lake forming in the basement. Max from Dr. Pipes was recommended to us by a neighbour-friend who had also needed a backflow valve and some of the drains under his house replaced. Max came over and talked to my husband and I about the quote. He could see that I needed to understand what he recommended, and took the time to explain it to me, not just my husband. I don't even think I was especially friendly that day - I didn't trust anyone. We had already gotten 3 quotes in total when we made the choice to go with Max's company. It's not just the money, it's the quality, the strategy, and the trust that tells me who I'll give my business to. Max and his workers are reliable, honest, clean, polite and just overall nice to work with. The quality of the work is top notch and adds value to our house now that it is done. Our insurance rate went down, too. We now also enjoy peace of mind, having already gone through a rainy autumn with no sign of water anywhere. Hearing the sump pump do its thing one night during a late-fall storm was a nice feeling. I have every confidence that this spring, when the tree roots grow and the snow melts, the pipes will all be fine. But if not, I also trust Max to get back over here and make it right for me. I'd be shocked if he didn't uphold the warranty right away if we call him. We have that level of trust in Max now.
- Company Response
We really appreciate your review of the service you received from Dr.Pipe Drain and Plumbing Services. Friendly recommendation of the company is really the highest rating for us. Good to know that we have been referred by your friends and we assure you that we make every effort to exceed all our customer's expectations.. We are pretty sure that your drain, backflow valve and sump pump are fine now. Thanks again