When I took possession of the house, there was over 40 deficiencies. It should be noted that I expressed concerns at the time of possession that with so many deficiencies at possession, our concerns and issues would not be addressed and that we would be ignored because Pacesetter got their money and has little incentive to fix things. Unfortunately, this concern is a reality now as I was told that the non-seasonal deficiencies would be cleared up within a month and there are still items remaining and no confirmation or information on when or if things will be fixed (almost three years later). When I discovered that the wrong basement windows were installed (double pane windows instead of triple pane windows), I was told that Pacesetter's estimating did not include these in the addendum (change to the contract) even though the line item said "Upgrade entire home to triple pane windows". From a moral, ethical and legal standpoint I don't understand how a company can go against what is written in the contract (and the contract was made by Pacesetter). Please think about using a different homebuilder, I have so many complaints about the way I have been treated since starting to build a home with them and know so many other people that have complaints.
- Approximate cost of services:
- $800,000.00
- Company Response
Hi 94chevy,
I'm very interested in getting more background information on the concerns you've mentioned above. Being that you purchased your home 3 years ago, I know that there have not only been many building codes amended in that time, but also changes to the organization structure of our warranty department since you would have been in close contact. If you feel there is anything we can do to assist you at this point, please feel free to email your job number or current address as well as the details of your complaint to pacesettersales@qualico.com. We certainly do not want you to feel unsupported at this stage.