Reviews

10/10

Ross and Eric did a great job installing new drywall that had been cut away years ago but never replaced. This involved also re-installing a plug into the wall. They also did a few other small jobs that needed to be done in our basement after a leak damaged our ceiling. Their efficiency and communication during the job were very much appreciated. I would definitely recommend them for any handyman work you need done around the house.

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Company Response

Thanks for taking the time to provide such a wonderfrul review. We were glad to help and look forward the next stage of the restoration.

10/10

Found a dead raccoon on our back deck first thing this morning. Was able to communicate via text with Pest Protection while running some errands. Got a quote, my questions answered and booked the job, all via text. Very easy system. I received regular updates as to my job, the arrival of someone and my bill payment. Alison was fast, friendly and efficient with the removal of the dead raccoon and the cleaning/sanitizing of the deck.

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Company Response

Thank you for the review! We do our best to make the unfortunate task of pest control, wildlife removal and dead animal removal as easy as possible! If you have any questions or concerns, reach out any time!

Pest Protection Plus Inc.

10/10

Lionel, the owner, is an artist. His eye for colour is incredible and his pride in what he does is obvious. He painted our kitchen (including glass doors), back hallway and bathroom after a major renovation. He also patched up a hole in our freshly renovated kitchen ceiling due to a leak from our second floor toilet and also replaced some drywall that had gotten wet after a flood in our basement. His advice on paint colours was spot on and we have a dream kitchen and bathroom thanks to him. He and his crew have great attention to detail, clean up every day and were a pleasure to have in our house. I have recommended Lionel to many others and will continue to do so with no regrets. (Note: Last photo is just to give an idea of what our kitchen looks like. Lionel matched our walls and trim to the white of our cupboards perfectly! This doesn't come through on photos.)

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2/10

Had a metal roof installed 2 years ago and have gone back and forth as to whether or not to post a review. I feel both the good and the bad need to be out there and each person can make up their own mind. Maybe we got (un)lucky with all of our problems. Pros: Crew was efficient, fast and even worked with a storm rolling in. Looks great (minus the dormers that can't be completed despite Patrick's—Classic salesperson—assurance that this would not be a problem to have done after). No raccoons and squirrels on our roof since we got it. Got a reduction on our home insurance. Got a grant from the City of Toronto for having an eco-roof/cool roof. Have noticed a difference in our house's heating and cooling. Our third floor is nice and warm in the winter and cool in the summer. I work from home and, in the summers, I would not be able to work on the third floor as it got too hot. These past two summers, not only was I able to work from the third floor, I didn't have to turn on the air conditioning until much later in the season than I normally would. Ken from Classic was a *huge* help in finishing up all the little detail stuff that should have been done in the beginning. Not sure if he is still there. Great (and true) lifetime warranty. Cons: Poor communication; weeks between updates (usually involving me reaching out). Lack of attention to detail: the front lip of the window in the front versus the back of the house was not done the same way (minor, but, again, attention to detail; makes one wonder what else is getting missed); incorrect number of skylights indicated on the quote; wrong type of skylight indicated (despite the salesman being on our roof for a long time); poor cleaning done: had to come back to pick up lots of metal bits in our eavestroughs (months later; delay only partly due to weather—not 3 months' worth) — years later and I am still finding very sharp bits of metal in our garden—be careful if you have kids and/or pets. Misled by salesperson on several issues. One of them being that we would have no trouble finding someone to add aluminum cladding to our dormers (over the shingles). So far, no one wants to come and work on a metal roof, and when we ask for advice from Classic, we receive no response. So our house looks incomplete from the front and the back. When people ask us about our roof, they always ask about the dormers and why they were left like that. Not good advertising for the end product, unfortunately. Update to the dormers—we ended up having Classic do the dormers at a much higher cost as no other roofing company wanted to go on the metal roof); another issue we were misled on was the need for snowguards. I specifically asked about the closeness of our house to our neighbour's and was assured I did not need them. This is completely false and we had to have some installed after the fact (by Classic). And they are still not enough to stop the snow from damaging our neighbour's property. When problems happen is when a company's true colours come out. Some of the problems could not have been avoided; others definitely could have. Still, this is no excuse for leaving the customer in the dark. I would not recommend a metal roof if you already have skylights (unless you plan on replacing them). Ours had to be replaced (at Classic's cost; we paid for labour) and as much as they look great from the outside, again, the flashing and attention to detail on the inside are not great. I will have to take some of the flashing off and paint the wood framing that is showing through myself. I would also not recommend if your house is very close to your neighbour's (ours is about 3 feet away from our neighbour's). The snow falling off our roof (even with snowguards) has caused damage to our neighbour's windows and front porch railing and roof. They now have to place outside protection on their windows in the winter in order to avoid further damage. As well, with all the snow falling from our roof now (instead of staying on the roof), it renders the passageway between our two houses unuseable in the winter due to the amount of snow that falls between the houses and the speed at which the snow comes down. I wanted to give Classic a glowing review but for the many reasons above, I cannot. It is a shame as I love the product and many of our neighbours have commented on how good it looks. Another update—this past summer, when we had very high winds (90-100 km/h), we had some of our aluminum shingles fly off. This should not have happened as they are guaranteed to withstand winds up to 193 km/h. These shingles are super light but also super sharp. If they land flat on someone, no problem, but if they land on their sides, they are razor-sharp! Classic crew came within a week and fixed the shingles (labour and materials were completely covered by their excellent warranty), though when we emailed them asking them about details of what was done and if they had checked more of the roof for damage, we received no response.

1 of 1 people found this review helpful.
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Company Response

Sorry for the delay in replying to you about the snow guards. I was off due to my health. The new style guards will be in shortly as agreed. Thanks Darryl

10/10

Yearly eavestrough cleaning is a chore but it must be done! I am glad that I have found a company that makes it easy to get a quote from, does not "change" the quote or charge "extra" from what was quoted, is quick, efficient and responsive. I also know that if they spot anything "off" about my eavestroughs, that they will let me know. Added-value that is much appreciated. This is why I don't even bother getting quotes from anyone else anymore; I just email them when the service is needed and wait for the job to be well done. Thanks Pierce and Myriam (and your team) for providing a great service at a great price!

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Company Response

Thanks Nathalie! Reviews like that make my day a lot brighter. Im glad we can take care of at least one of your chores

10/10

We have an old (over 100 years old) semi-detached house in downtown Toronto and we had Levi and his team add 4" of EPS insulation over one of our brick walls as we found that part of the house very poorly insulated and the inside of the wall/house always very cold. To get the inside of the house insulated was too expensive and would have entailed gutting the house; not an option we wanted. Levi was a pleasure to deal with: knowledgeable, efficient and very detail-oriented. He was very responsive throughout the process. His team was excellent and they did exceptional work (our Portuguese and Italian neighbours even commented on the quality of their work; a very rare case indeed!). It has been 6 years since Levi and his crew did the work. We are still as pleased with the work now as we were 6 years ago. No problems since and the house definitely feels warmer. We have recommended Levi and Canadian Stucco many times over the years and will continue to do so wholeheartedly.

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10/10

From beginning to end, dealing with The Roof Whisperer has been an easy and efficient process. The quote was detailed and promptly delivered. I was kept in the loop by Jean in the office when work had to be delayed due to weather. All work was done well and efficiently and with a friendly team of workers. What more could you ask for?

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Company Response

Hi Natalie;

We try to keep the homeowner in the loop so they can plan their schedule as well.Thank you for the kind words.

The Roof Whisperer Team
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10/10

I discovered Red Robin through HomeStars and am very pleased with the work that was done. From the very beginning, Dave was professional, patient, prompt and efficient. Our 100-year-old house was in bad need of some tuckpointing and we decided to do a full tuckpoint of the front of our house (which involved grinding out the mortar around each brick-vertical and horizontal surface). Not an easy job by any means but we do appreciate the results! The back was just a standard tuck point of the bricks and replacing some old bricks. Dave and his team worked hard and we felt like we got a new house! The job was done last year and the front still looks great and several neighbours have commented on how good it looks. We have no problem recommending Red Robin for any masonry work (and, actually, have given their name to a few of our neighbours).

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