Diane in Toronto

Right from the start, this company was a problem. Sebastian arrived at 7 pm for a 2 pm appointment and was disorganized. He began by criticizing work done by others and proceeded to up sell me on work I was not asking for. He also promised to be faster than another company I was planning to use so I chose Professional Roofers. This was another ploy to get my business because they had constant excuses for delaying my work and ended up being no faster. My priority was to complete water drainage from my roof as soon as possible and prevent further water damage to my bricks. It has been almost one year since the work was completed and there is still water draining down my wall. I have asked numerous times for them to complete the work properly and they have promised to get back to me and never follow up. I wish I could show a picture of the water leakage but it is in a high and awkward place for me to get a proper picture. The other work that I agreed to do--that I was not asking for--was to replace metal that someone else had installed because it did not look good. Professional Roofers made it look no better but asked for $1000s of dollars for the work. We agreed to a reduction in the price but it was entirely unnecessary. I am so disappointed in this company, who have clearly slipped since earning an award in 2014. What a shame.