ADT dispatched police by error and then build us $200 for the dispatch. Refuting this bill should have been effortless , yet it was painful and they wouldn’t refund us immediately. Upon finally discovering their alarm system in our house was faulty, they arrange to have it replaced. It took over a month to replace it as they admitted they forgot to order the part! Terrible customer service! Resolving issues over the phone with ADT is extremely challenging.
- Approximate cost of services:
- $900.00
- Company Response
Dear client, we are sorry to read that we did not meet your expectations. Since this is a monotoring related issue wich resulted into a police fine we invite you to contact our emergency service group at ams@adt.ca. One of the AMS group will be in touch with you as soon as we receive your contact information. We are confident that we can come into a resolution to your concern.