Reviews

4/10

Customer Beware!!!!! I made an appointment for an electrician to install 5 light fixtures in my home 3 of which required assembly. I called to confirm my appointment days before the scheduled visit. However, on the day of my appointment the electrician came to my house to say that he was double booked and would not be able to start any work from my work order because he had to go to complete a job at another customer’s house, and that I would have to call the office at a later time to reschedule. I told him that this was unacceptable as I had to take a day off of work to be at home for my scheduled appointment which I confirmed. So after a lot of back and forth with the office he finally decided to complete my work order. I signed the contract for work to begin (which included costs for assembly, installation and taxes) and paid the mandatory 20% down in order for him to start working. While he was assembling the first fixture he started to receive numerous calls from the Office Manager, and that’s when the agreed upon price to complete the fixtures started to arbitrarily increase. After one of the calls he advised that in addition to the price he quoted I would have to pay an additional $249 per hour. And then after yet another call from the Office Manager he advised that we would actually have to pay an increased installation and assembly fee of $569 per fixture in addition to $249 per hour. I could not believe what was happening…I was being price gouged!!!! What kind of company does this? I asked him to leave after he finished assembling the first fixture. I had enough…. Consequently, I do not recommend this company. And I would not do business with AC Electric again.

Approximate cost of services:
$287.00
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Company Response

[13 July 2018] Thank you Debbie! Glad to hear that you had a good experience working with Kyle. We're all happy to assist our customers, thanks for giving Kyle this great feedback and for your recommendation!

[9 Aug 2018] Debbie, you are absolutely right, we did poorly communicate over the pricing. As all of our customers know, and as you saw, we quote the job and give a firm price before starting the work so that our customers don't get price increases or hidden fees. Our cost that we quote is the cost our customers will pay, and that is that. We understand that this is how we sold our company to you, so we understand that it must have been very frustrating when Kyle suggested that we underpriced the job, because we didn’t realize that the light fixture were, in fact, crystal chandeliers. Because of the amount of work, care and time those light fixtures require to piece together, we absolute do have a separate, higher, pricing for them. We understand that hearing this may have caused you to be frustrated, especially after our electrician was double booked. We apologize for that, and for the back and forth communication with our electrician, we were just communicating with him while we cleared his entire schedule in order for him to be able to complete your project, it required multiple updates telling him the new times for the other jobs, as well as discussing the price variation issue. However, and with all of that said, Kyle did not end up charging you the increased price; we simply ate the cost of the increased labour and time because it was our miscommunication. Which is why we are so surprised to see what you wrote about us in your review. I hope that we were able to communicate this all over our telephone conversation we had with you. Kyle is a very competent and knowledgeable electrician and we stand behind his choice to only charge you what he quoted, and not the increased price he realized he should have quoted. We trust our electrician's judgement and skill and hope that for anybody reading this review, the poor rating does not, in any way, reflect his abilities as our team member. The onus is on the company for upsetting you Debbie, we offer our most sincere apologies that we lost a customer over this, please take care.

The AC Electrical Team