Sarah in Toronto

I hired Robbie to renovate my condo bathroom and to change my kitchen fluorescent lights into pot lights.  The overall work was done well.  He is very knowledgeable and has some really good suggestions. He didn’t take any money until the end, the final cost was only a bit more than the quote had been and he completed everything on time.   My issue is that I felt I wasn't treated like a valued client. He only confirmed the start date a few days prior, leaving me little time to organize a few things first. I also thought he'd take a bit more care with using some tarps/plastic etc to protect my place but tools and supplies would be just on my carpet, flooring etc. He ripped up part of the flooring outside the bathroom and didn't tell me it happened and up until the very last day I had to keep reminding him to fix it.   My vanity drain pipe was leaking as soon as he left, and he did come back once, about a month later, to try to fix that, but it was still leaking afterwards. The other issues with his work were that he only caulked two sides of the tub leaving an entire side unprotected from water leaks.  Then just some sloppiness - the door frames needed some caulking and paint to fill some holes, some paint spots that weren’t great, etc.  I saw these things on his last day but he said there was a guarantee on all the work for the first year and many reviews said he came back right away for them so I thought it was fine - well that wasn't my experience!!!  I was consistently told "I should have time next week" but wouldn't be given a date/time and that week would come and go and still nothing. I didn't expect him to drop everything and rush over, but if I pushed too hard he seemed frustrated with me and if I gave him space I wouldn't hear anything so I would wait a few months and make another futile attempt at getting him to return. In January (a year after the reno) I tried one more time, didn't hear back and I gave up and hired someone else to fix the issues so I could finally enjoy a completed renovation.