Big City W&D Inc replaced 10 windows on two floors of my townhouse. The work was done on one of the hottest days Ottawa has ever had -- 35C, felt like 40-something with humidity. There were a few small issues, mostly cosmetic and caused by a new young guy who was not careful enough with a mallet. (He had just been hired to help finish as many installations as possible before the end of the "green" rebate program.) The cleanup was done well, though there was still dust left on furniture from tearing out the old windows -- but I didn't expect them to clean the furniture that we should have covered. One window was installed crooked -- if not for that, I would have given 5 stars. The workers and the office personnel were all polite, helpful, and generally careful.
- Approximate cost of services:
- $10,000.00
- Company Response
Thank you for your review. We strive on giving excellent customer service. We will do everything to rectify the issue.