Hello Ivan ... in response to your review and the several inaccuracies in it ... We attended your house Nov 1 2017 for a tuneup, and you wanted advise on wiring for the thermostat, which needed a wire added (per work order 5804). Our technician was concerned about the safety and state of your 20+ year old furnace, noting that parts were worn and it was likely to fail. This was why he talked to you about getting a new furnace. He spent a lot of time talking to you and going through your furnace, even making a diagram of it and the plenum. Notes that the technician made on the work order (which you received/signed) indicate that both the ventor motor and sealed bearings were worn, which he discovered as he cleaned your furnace. At the time of the precision tune up the carbon monoxide levels were acceptable, but then the furnace ran for another full winter and, as predicted, continued to fail. If the furnace had a crack and carbon monoxide levels were unacceptable at the time of the tune up, then a red tag, forcing the unit to be turned off, would have immediately been issued by our technician. It appears that 8 months later you did have to replace the furnace as parts did fail (possibly causing the problem with your AC, see below) - I understand you got a new furnace within the last week or so. I am sorry you feel that a technician advising that a failing, 20+ year old furnace should be replaced was somehow a "disingenuous sense that we are looking out for your best interests as a sales tactic", but it was his best professional opinion, one which turned out to be absolutely true. We do many, many furnace and air conditioner tune ups, and very few are referred for replacement.
Regarding the call on Sunday July 1st (Canada Day Holiday, 40+ degrees out, original call received after 5:00PM), you sent the message that "the blower isn't working and there is water leaking from the furnace". We attended the next day (Holiday Monday) and found that the blower motor (which is in your furnace, see above) failed, causing your AC coil to freeze and the TX valve needed replacing. I am not sure why you are saying we "abruptly started ripping things apart". We were called to investigate, and we had to disassemble the equipment to trace back what had gone wrong and to allow the air to get at the wet, damaged parts. That is what we were called to do. Then you claim we did no work.
This wasn't a diagnosis over the phone as you state, as evidenced by the hand written cheque dated July 2nd you gave to the technician when he was at your house. You say that we charged you $200 .. this isn't true, you were charged $150 for coming to your house on a holiday, investigating the cause of the problem ("ripping things apart") and diagnosing the fix, and ordering replacement equipment. Your cheque is for $169.50 (which is $150 plus $19.50 tax as shown on your work order, which also identified what went wrong and what parts needed replacing). As the 2nd was the holiday Monday and all suppliers are closed, parts were ordered on the 3rd, and we called you on the 4th when the parts were in. You didn't return the call and posted this review the next day.
On reviewing your file it appears that the technician did everything properly, gave correct advise, responded in a reasonable time frame, and worked at all times in your best interests.
