Ken in Abbotsford

We had all the windows replaced at the front of our house by Centra yesterday. Every point of contact with this company has been a pleasant experience. No pressure sales, and lots of product info supplied by John Larche. Great post consult follow-up and booking procedures. The installation team of Andrew V., Damon, Tyler, Kurtis and Luke arrived on time, and I am still completely in awe that they got this job done in one day (it was booked for two) and left things like they never had been here - yet now we have these beautiful new windows perfectly framed. The guys were super friendly, and all obviously enjoy their jobs and get great pride out of their work. We will not shop anywhere else when we eventually have the rest of the windows in our house replaced.

Our cedar shingle roof in Abbotsford on a large rancher had reached the end of it's 25 year life. As a matter of fact, we hung on for a couple of extra years longer than we should. This was primarily due to the impending expense and our unease with things we have heard about some operators in the roofing industry. Over that time we received quotes from several contractors. We learned that most were within the same range, so it became most important for us to base our decision on two things - dependability and best financing terms. We found both with Penfolds. Our Penfold rep, Jonathan Manca, was entirely professional from start to finish. He was knowledgable, helpful, courteous, not pushy and we felt very comfortable with him. He helped us decide on asphalt shingles, and assisted with picking colors for the roof and trim that we subsequently painted. We had extensively researched all the things that we should ask contractors, and the types of contracts we should sign and what to avoid. We were very impressed with the completeness and obvious attention to detail in the documentation provided to us by Penfolds. While we generally like to support local companies, it was reassuring to us that Penfolds was such a large and province-wide company. In the end of deciding who to go with, it came down to two reputable companies. Our final decision was ultimately made by going with the company that could arrange the best financing terms for this expensive project, and that was Penfolds. We were not disappointed. Mr. Manca told us just what to expect, kept us informed throughout, and followed up to the end. The work crew was respectful, friendly, efficient, and cleaned up after themselves each day. They were a pleasure to have on site. They should be very proud of their work. At the end of the day, even though a big expense, all we have is still the same (but much improved) roof over our heads. It was not the painful experience we had anticipated thanks to the professional, completely satisfactory work and service we received throughout. It is our pleasure to write this positive review about our experience with Penfolds roofing. - Ken and Karen Macquisten