Nic was at my home a total of 45 minutes in 2 visits..one to asses and one to install. He needed to cut a piece of plywood and paint it white outside of my home visit. I find the cost over the roof for what time and equipment was required.
- Company Response
I explained the following to this customer - that we have a two hour minimum service charge per site visit.
We went to the site to assess what was required. We found that her window was not square and it was explained that we would need to return to our shop to cut custom pieces to accommodate her air-conditioner system. We primed and painted the prepped material in our shop and returned to the site to install as required.
The fact that we billed the client 3 hrs is very reasonable on our part and we would have been very happy to discuss any concerns with her she needed, but she chose to go straight to an ongoing complaint?
It's unfortunate as this would have been resolved with a simple phone call.