Bought a Samsung Washer and Dryer set plus the warranty and delivery service on Weds May 9 on the condition that it was delivered to me on SAturday May 12 - Sales Rep said not a problem. I get a call on Thursday that its being delivered Friday May 11 not Saturday. Call them back to say I was promised Saturday MAy 12 - they said it wasnt possible and the only other nearest date would be Sun May 13 (Mothers Day) - called sales rep at store to discuss - apparently he wasnt available. Stay home sunday to receive it ; the washer arrives, bt no dryer - they say its on backorder for another week. Nobody calls to update us that one week means actually 3 weeks - I call the store they say Dryer will be delivered June 7. I stay home from work June 7, guys deliver dryer, plug it in, attach vent and leave. When I go to use dryer 3 days later on the weekend, I realize they didnt hook up the hose for the steam feature on the dryer....I call the Brick and say they need to come back and install, ...The Brick "customer service deaprtment" says - sorry sir, they wont come back as its been over 72 hours since delivery and thats our policy. LOL - ARE YOU SERIOUS ???? wow, i cant even bring myself to argue with these people (despite trying mind you) simply not worth EVER visitng the Brick again. The horrible service isnt worth the $50 bucks yo may save on the price of the appliance versus somewhere else - they are just a joke when it comes to cusotmer service / customer retention. I have NEVER written a review here or anywhere about a service complaint, but cant let this escape me....just brutal.. I wouldnt go back to BRICK if they were giving stuff away for a looney and you didnt have to pay anything until the year 2050 - never again getting my business
- Approximate cost of services:
- $2,600.00