JM

How very fortunate I was to have discovered Fibre Protection Services (FPS) through my interior decorating firm. For a few generations, my family members and I have relied on Turco Persian for carpet and upholstery cleaning. This company’s abilities were certainly put to the test when I welcomed a new puppy into my life. I was very disappointed, earlier this year, when Turco Persian returned an area carpet that still had several “puppy stains”, including one which was rather large. Although the company gave me a discount, it was still, in my opinion, rather expensive considering that the rug was simply not clean. I subsequently sent out the same area carpet to be cleaned and protected by FPS. Stephen, the co-owner of the company and the chemist behind FPS’ method and products, cleaned the carpet himself with determination and persistence. I couldn’t be more relieved or satisfied with the results! A perfectly clean carpet. I have now had FPS clean and protect virtually all of the carpeting and upholstered furniture within my home. In addition to FPS’ actual cleaning process and product, there is one word I would use to describe my experience as a client; “valued”. This company genuinely strives to ensure that you are completely satisfied (as much as is possible) and will definitely go “above and beyond” to make this happen for you. Each individual with whom I’ve interacted is extremely professional, highly responsive/accommodating, and very friendly. Like many other people, I have spent a considerable amount of time and expense in furnishing and decorating the interior of my home. I consider the “soft furnishings” and rugs “investments”. While FPS might be slightly more expensive than its’ competitors, they will put every effort they possibly can into helping you protect and maintain your “investments” - and from what I’ve experienced thus far, they do so with excellence.

I chose to use Span-Co for some minor renovation work and interior painting as my uncle has relied on this company for several years to carry out various projects in his home. He has always spoken positively about their work and services. The work that was completed in my home was excellent. Clayton and Tom, the contractor, always tried to find solutions that were cost-effective. With respect to the interior painting, the results can only be described as “stunning” and “seamless”. It should also be noted that most of the work was completed inside my home while I was away. No issues or concerns arose with any of the tradespeople who were working onsite in my absence. Finally, over the course of the project, it became evident to me that Span-Co was genuinely concerned about meeting expectations. Jason responded immediately and effectively to any questions and concerns that I had, and took much time to ensure that the project was moving along to my satisfaction.