Joe Grieco of Enercare, Markham office came to quote on a whole new HVAC system. From his initial consultation, right through to final installation was an example of top customer service. Joe talked me through selection of the pros and cons of the options. He was very honest; even talking me out of an add-on HEPA dust filtering unit because it makes additional noise, which I had told him was an issue for me. Installation and new ducting was a huge job, done in a day by very experienced installers. I requested two more installation calls, which were cheerfully filled within the next day. First call; I asked the fan speed to be turned down to its lowest level because I am sensitive to noise, and secondly I asked my water line for the AC to be repositioned to be completely hidden behind the Fawcett for aesthetic reasons. Joe was instantly emailing me to get these issues resolved, both of them resulting in installers arriving within about 12 hours. I don't think service levels can get any better, and the installers are highly skilled.
- Company Response
This is so amazing to hear - thanks for sharing Heather! We're very happy that Joe provided you with best advice and exceptional service. I will certainly pass your note along to Joe and the team!