Reviews

10/10

My wife and I are very happy with a new door and window we had installed. Ilia Baber is very knowledgeable, polite, and courteous. The installers worked continuously to get the job done in a few hours. Our door was very old and so the replacement was a difficult installation. The work was meticulous, and installers cleaned up really well afterward. They even reinstalled our blinds on the window we had replaced.

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Company Response

Dear Jesse,
Thank you for your excellent review. I will pass your kind words on to my installation team. Enjoy your new front door and the window. I hope. It will bring you many comforts all year round—best regards, Ilia and Window Depot Canada Team.

0/10

Our AC split unit was poorly installed by Reliance (unevenly attached to the wall outside). Stains were left on our carpet inside from a tarp they used that apparently melted. Reliance also left a hole left in our closet. The hole and outdoor installation were finally resolved weeks after the initial installation. The carpet stains were harshly cleaned by HVAC personnel (not qualified carpet contractors) sent by reliance. The cleaning did damage to the carpet, causing pilling and fraying, and the stains were not completely removed. Our carpet was high-end, wool, and in excellent condition before the AC installation. Reliance still hasn't paid to replace the carpet or even obtain a quote almost a month after the initial installation. Communication has been extremely slow and evasive.

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Company Response

I am very sorry to hear about this experience, I have received your review through the Better Business Bureau as well. This is being looked into further through our legal claims department. Thank You! ~Jessica

8/10

I am simply trying to delete this review that I wrote a while back. Why is there no delete option. Kindly delete it as soon as you get the chance to do so. Thank you.

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