YB in Thornhill

Raphie and his team have been unbelievable to work with! Always on time, professional, and above all else honest! I had a faulty diverter in my shower which had started to cause a small leak issue. Raphie not only identified the issue, but also took the honest approach of having me confirm whether the parts were under warranty (which they were) and instead of charging me for the parts, came back to install the new parts at what amounted to a significantly reduced price for me. When the new part proved to also have an issue, he was able to troubleshoot and cover the additional repair as part of the warranty. I would highly recommend Raphie and Preferred Plumbing to anyone, and hope that the next time I have him in, it's for renovations instead of taking care of a faulty piece of equipment!