Bad Experience with Technician
We had called Boonstra to come take a look at our A/C as it had stopped working. The positive is that they were available immediately when we needed them to come within our hours. The first technician (Mike) was very kind but recommended they come back when the A/C isn't frozen. The next day the technician (Steve) was very rude, grumpy and worst of all left everything opened and exposed. The A/C outside was left in pieces which the socket left open. The furnace with the vent was opened with coils & refrigerant completely exposed. We had a couple others come in and they said that this is very unsafe and should never be left in such a condition. Needless to say, we will not be recommending nor calling Boonstra to do any further diagnostics/services.
- Approximate cost of services:
- $158.00
- Company Response
We are truly sorry to hear that your recent experience with us was not a good one. We would like the opportunity to further discuss and gain your trust back. Please feel free to contact me directly at 289-684-1839 or provide your contact information so we can reach out to you. Thank you, Craig Goettler, General Manager.