Frank in Toronto

We were very pleased with our first consultation and quote. Our sales rep was very happy to answer questions, explain the different brands and warranties. This was very helpful for my partner who is not a buildings guy and didn't understand how the system worked and how installation would happen. I'm a building manager so I spent the whole meeting trying to trip up the rep to make sure I wasn't getting hosed, he passed with flying colours. Installation day was a bit tricky, the floors were being replaced in our ninth floor condo halls so the elevator was off limits on our floor. So we brought ourselves up to the tenth and took the stairs down to the ninth. The installers were very tidy and seemed to have an endless supply of floor runners to put down and were diligent in doing so. There was a hiccup where they had brought us a single zone condenser, which wouldn't work for a multi zone setup. They called their boss and he showed up within the hour to swap out the piece, the installers kept working while they waited, lots to do. It took longer than planned due to the unexpected discovery that our building is clad in two layers of brick making the process of cutting through very slow. The installers percerveered with a smile and got down just in time for us to head out for our next appointment. Everything was clean, and the Lennox system we were matched with has a great warranty, and runs more quiet than any appliance I've ever heard, of which there are many. We are cool and pleased as punch. Thanks guys.