After moving into our house 6 months ago, we realized we had a major water issue in the basement and noticed flooding around 5pm. Omni had done a partial waterproofing of the basement (as the previous owner of the house decline the recommended full waterproofing). The flood was caused by an issue with a sub-par sump pump, but Pete personally took care of us and had a team member out at our house in a few hours to try and figure out the issue. Phil was great and we were able to diagnose the problem (frozen pipes), a sub-par sump pump and dead backup system. Pete personally came out the next day to replace everything and did a custom job on our outdoor pipes to ensure they didn't freeze. The whole experience was great and reassuring. We're hoping to have them finish the waterproofing in our basement and I feel confident once they're done with it, there won't be a drop of water down there!
Can't express how impressed I am with the level of service for an issue that really wasn't theirs (sump pump failure). They took the time to explain what they were doing along the whole way and answered all the questions I had (no matter how stupid they may have seemed). While a bit pricey, you can't beat the piece of mind this company gives you. I'm confident that if ANY issues arise in the future, they'll be there to help out!
- Approximate cost of services:
- $2,500.00
- Company Response
Hi Arianna,
Thank you so much for this astounding review!
As you know, our customers' opinions of our company mean the world to us, and seeing your positive feedback from a job well-done makes us even more proud to come to work every day. We're so glad that we could make your basement a comfortable place of living, instead of a place of anxiety and fear.
Have a wonderful rest of your day.