I had my kitchen order put through 4 months ago and not only was I told that measurements were done the first time the rep visited, measurements had to be re-done on two other separate occasions. That was the start of the problems yet to come.
When it was finally installed the entire kitchen had to be returned as it did not fit - the measurements were all wrong! Most to all pieces were not all wrapped. Several of the boards were damaged or nicked. Even the countertops were a mess.
I spoke with Fairway several times and was told and promised on several instances that it would be installed on a certain date and all would be in order.
I was given the run around for another 2 months thereafter and had to take several days off work while waiting for them to show up to fix the issues, which on more than half the time, they never did show up and never even had the decency to call to advise. I had to call them!!
This has caused a LARGE amount of stress. Not only did they not show up on the day they said they would, they told me to be patient. This was their way of stringing me along and keeping my large deposit.
Do NOT Trust this company. The owner, people who work there are all incompetent!!!
Do major reference checks before deciding on a big project like this and always get everything in writing; including an actual installation date.
Good luck.. I hope the above review will help you in making an informed decision on whichever company that may do your next project, but Fairway is anything but a reputable company to invest your time, money or sanity in. They're just not worth it.
- Approximate cost of services:
- $10,000.00