We hired Santos to install new wood floors in my living room and to refinish the exisiting floor in the hallway and dining room.
Although the new installation and the refinishing was fine, they somehow managed to carve a deep gouge on EVERY piece of baseboard trim in every room - living room, dining room and hallway. And he sanded off edges the the ceramic tiles where it met the wood floors in all three rooms. Someone clearly doesn't know how to operate a sander without damaging everything it touches.
I called him to come check out the damage. He told me the baseboards needed to be painted, although he never offered to paint them...and when I tried to paint them, the polyurethane that he used to seal the floors also got on the trim...and the paint wouldn't adhere to it! He came and used some ceramic touch up paint on my white tiles...which overtime discolored to an off white. It's awful. It's permanant damage to about 30 tiles that can not be repaired and all the wood trim will need to be sanded before I can paint them.
Never again will I use Santos.