Based on Homestars reviews I called the hotline at around 10PM expecting an answering machine but was pleasantly surprised to talk to Kevin directly. We were able to meet up 12 hours later to discuss my issue, a case of Northern Rat Fleas. By 2PM of that day, less than 16 hours after our initial conversation, Kevin was at my front doorstep.
Kevin immediately identified the source of the flea problem (a rat colony under a neighboring backyard fence). Kevin took the time to fully explain his reagents and techniques. He was very knowledgeable and patient as I had many questions.
After the initial spraying, Kevin gave us a guarantee, called frequently to follow up, gave us a second preventitive spraying a month later and rebaited the rat traps until all rats were gone.
Since the second Kevin walked through the door, I have not had any problems. Kevin was honest, kind, professional and most importantly got rid of my problem on his first visit. Thanks Kevin, you were awesome. Without any hesitation I would recommend his services to anyone.