Just wanted to update the below review. Pella has since contacted me and advised me that the person I had most of the trouble with had been fired. They sent Garth over within a week to fix both my problems. He was amazing. I feel like I have a new patio door. I didn't even know the screen was supposed to close behind you when you opened it. All I can say is THANK YOU Angela and Garth. You're both amazing! Only reason for only 4 stars now is for the stress this all caused me in the first place.
I bought a Pella front-entry door from Overhead Doors in Lethbridge 2 years ago. It cost me approximately $7,000.00. Now the handle on the inside of the door has come loose. I called Overhead Doors and they told me there was no more warranty and they would charge me to come look at it. What kind of hardware do they use? Dollar store? Also, same year, purchased a sliding patio door at $9,300.00. Last year I found the screen would not stay open. I called them about it and they sent some guy in a ponytail over who told me it was because my house was crooked and not their problem. Have they never heard of a wedge? Would definitely NOT refer Pella to anybody ever.