We installed counter tops with this company. My mom has numerous problems trying to contact these people and actually talk to them. They then came to install the tops - finally - but took 3 times as long as they should have. They littered on our property. They threw an empty pack of cigarettes out on our front porch and they threw some tissues in between the kitchen columns.
We had covered off the whole with special plastic partitions. We covered our appliances and the kitchen fan with the same wrap. These so called 'professional' installers took off the wrap without our permission THEN took off the filters and used it to suck GRANITE DUST out of the kitchen. We noticed our fan running weak the next time we used it and looked inside - the WHOLE thing, motor included, covered in granite soot. We took it in for them to clean it and they DENIED that they used the fan. They said that dust could have come from anywhere! Are you kidding me? From where? Do I cut granite in my kitchen on my spare time? Furthermore, they actually took the fan to clean it BUT denied they did the damage. What does this imply? It implies they are hiding their negligent behaviour by being 'nice' to us and cleaning our fan. They better not send us the bill for the cleaning.
Check the BBB, this company has the LOWEST rating of F. Don't go there, don't recommend it.
Anyways, we got the fan back. As we expected, it was not cleaned. Still covered in granite dust, still smells like granite dust. It looks like the outside of the fan had been cleaned to look like the job was done....but it wasn't. It took the company 3 days not to clean it. I knew I should have asked for the cleaning receipt... which obviously doesn't exist.
Regarding the denial of granite dust, the man that claims to be in charge told us that if we had problems with what was done we should talk to the installers themselves. In other words the man in charge doesn't want to take the responsibility to talk to his own staff...... the customer should do it.
- Approximate cost of services:
- $8,000.00
- Company Response
I hope that all readers realize that 2 paragraphs of this review were spent discussing/complaining about a dirty filter of which we had absolutely nothing to do with and nothing was mentioned about how happy they were with the level of customer service they received, the high quality of the granite installation and the flawless finished product. We are a family business-in business for over 26 years and strive to make customers happy with our service and products. There comes a point in time when reviews like this one from Mr. Zavadkiy are taken too far and are border line disrespectful. We are so appalled at the level of immaturity shown by Mr. & Mrs. Zavadskiy and would like to point out the falsity and lack of merit of every single statement made in their review-written by their son, who was never present at any point in time in our dealings with them-from the sale to the install to the service.
Mr & Mrs Zavadskiy were sold a counter based on a great referral they had received from a friend. They were in a rush to have there cabinets installed and were told that our turn around time is approximate 3-4 weeks but would try and have there counter ready before then. As with any kitchen template, all cabinets MUST be fully installed before any accurate measurements can be taken. After being told by Mr & Mrs Zadavskiy that their kitchen was fully installed our templater arrived and noticed 5 missing cabinets and an unfinished island. We could not template. Even so, our templater spent close to 3 hours explaining and discussing different shapes that the Zavadskiy’s could do with their island. As a good gesture, we did not charge the Zavadskiy’s for this wasted trip. The templater’s second trip to their house proved to be the same as the first. Cabinets were still missing and the island was still not ready.
The Zavadskiy’s installation date was 1 week ahead of schedule. Like every install, the entire kitchen was enclosed in a drape to try and minimize dust with mats laid out across the floor all the way from the front door to the kitchen. Cardboard was used to cover and protect the dishwasher and any other appliances. Upon completion of the install, Mrs Zavadskiy inspected her countertop and after 1 hour had a smile on her face and was extremely pleased. She paid us in full and also stressed that the service and installation from us was impeccable. A week later, Mr Zavadskiy came in and told us that we had dirtied his stove filter. Two days later our production manager went over for inspection but could not find anything wrong with it. Mr Zavadskiy was not home at the time of the install and said that he just assumed it was us since his wife could not remember. Our production manager clearly told him that it was impossible we used it but because the Zavadskiy's were becoming extremely rude. Our production manager agreed to send it out to clean it out of good faith.
When Mr Zavadskiy came in to pick up his filter 1 week later we questioned why his son had written such a terrible review about our company. He spoke with our production manager for 30 minutes and could not come up with one problem with his counter. He admitted that most of the statements were untrue and promised us that he would remove/change the review and left happy! In conclusion, the Zavadskiy's counter took 3 times longer because THEIR cabinets were not ready-they made us wait and we still managed to accommodate them, installing less then 2 weeks after their template. We returned every single phone call they ever made to us. No littering or garbage was left on the Zavadskiy property-there home was treated with the utmost respect, as is every other home we work in. Finally and most importantly, Granito Interiors did not use, touch, or dirty the Zavadskiy's stove fan. There fan was not new, it was used as they had a temporary stove set up and hooked up. Their fan was most definitely dirtied when their cabinets were installed as the dust that was cleaned and removed was from wood. Maybe they should have contacted their cabinet company. The fact that these customers’s can write 3 paragraphs on how their filter was dirty is absolutely pathetic. We even cleaned it for them out of good faith and still got a bad review from them! After reading this review on homestars, we were completely surprised at how juvenile, rude and unappreciative these customers were and do not want to have anything to do with them at this point.