When we needed a new couch, we went to Fly By Night. We wanted a futon couch for guest sleeping, and Fly By Night has the best selection around. We spent a whole afternoon in the store, with no rush or pressure to buy, but very helpful friendly staff when we had questions. We settled on a frame with all sorts of clever little cubbies and magazine racks and so on, and I picked it up at the warehouse the next day! Even the directions on assembly were clear and simple. When we need a new futon, we'll go back.