Premiere Van Lines

Worst Customer Service experience I've ever had. They REALLY don't care. Family owned ( I discovered after), so you can't go 'above' anyone...they just don't care. Damages and inexperienced movers.
Bed dismantle & set up service - left bed pieces in my drawers! Had to take apart and put back myself.
Emails ignored AFTER they take your money.

Amazing movers very friendly and knowledgeable. Had all tools and wraps for my items. They worked fast and were on time.
None of my items were scratched or damaged.
This is one of the best moving services I've ever used and will use them again in the future.
Thanks to Josh, Alaina and that guy with the huge beard Chris. They are all stars in packing and moving!

Horrible experience; damage to property and company not willing to cover damage; Overcharged and company not willing to reimburse; Misleading information from start to finish. DO NOT USE THIS COMPANY. If you’ve experienced the same with this company see all the info available on my google drive - reach out to me and I will provide you with access so we can ensure this company does not do this to others.

As a professional realtor, I'm frequently asked for a mover recommendation. Over the past several years, I have recommended Premiere Van Lines. They have consistently been professional and courteous to my clients, as well as the clients of other realtors at my brokerage.
And if a client needs additional help or something rectified, I have found Premiere Van Lines will take responsibility and ensure the client is satisfied.

The service we received was courteous, friendly and hassle free!

Overall I would say the experience was excellent

Crews loaded and unloaded our boxes and furniture. We’ve used them 3x already. And highly recommend using a mover. Worth every penny!

They went over and beyond. Our truck had broke down and they automatically offered to put us up in a hotel for the night and let us pick the hotel of our choice. The movers were fantastic nothing was damaged.

This is the 3rd time we have used Premiere Moving to move our possessions since 2010. On every occasion, from initial meeting, getting a quote, exchanging emails, and the move itself, Premiere has been professional, courteous, and treated us as valued customers.

On the day of the move(s), the crews showed up on time and worked quickly and efficiently to move our personal possessions. From my observation, they took really good care of our possessions, carefully wrapping all the furniture in protective cloths before carrying them out to the door. For our 3rd move, we went with the full pack option. The person they sent to do this, worked quickly through our home, so we had to do nothing. Again, from my observation, she took great care in making sure our possessions were appropriately protected.

Finally, I would like to say that there is always a chance in a move that some things can go wrong. This was also true with our most recent move. The most important aspect of this review, is that when there was a problem, Premiere took ownership of the problem, and resolved it in our favour. This let me know that customer service and customer satisfaction are important to Premiere.

Based on this, I would not hesitate to use them again.

The team from Premiere were very professional and thorough in moving our 4 bedroom house from the Barrie area into storage and then later to Aurora. Our coordinator and contact, Michelle, was very easy to work with, accessible, and accommodating to our requests, which is particularly appreciated during what is considered one of life's more stressful events. Thank you!