Reliance Home Comfort

Heating & Air Conditioning
51 Simcoe Street South Oshawa ON L1H 4G4
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85%

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Reviews by rating (past 12 months)

Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (10470 reviews)

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Milan in Burlington
Milan in Burlington
2 reviews Windsor, ON
10/10

Water heater repair

My technician was so nice today! Love that! Very knowledgeable and explained everything along the way! I would definetly recommend this technician for all of your service needs from Reliance. Thx!

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ShaneKong in Oshawa
ShaneKong in Oshawa
1 review Oshawa, ON
3/10

Furnace repairs - 4 visits and still not resolved

Experienced intermittent furnace outages. It was difficult getting same day repairs due to filled bookings. 4 separate visits by 4 separate service techs and it finally looks like we may have resolution.

1st repair guy didn't do a thorough diagnosis and ordered a couple replacement parts - one of which was determined as unnecessary by the 3rd repair guy.

2nd repair guy didn't install one of the ordered parts, instead did a silicone seal repair on the broken one. He didn't tell us that he couldn't get the part in. Left without saying anything and left the part sitting loose in the furnace.

3rd repair guy blamed the thermostat, did some checks/repairs and got the furnace working for a day and a half.

4th guy did a thorough job and actually tried to source the problem. Hopefully after his good work we can put this behind us.

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Private User
Private User
Private User reviews London, ON
8/10

Furnace Replacement

The Reliance crew did an excellent job and had my heat back on in no time. The crew was polite and kept the furnace area very clean and tidy. The outside temperature was very cold and I was happy that Reliance could respond and replace my furnace so quickly.

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dianne in Kingston
dianne in Kingston
1 review Kingston, ON
10/10

hot water tank rental installed

The installer Adam was pleasant knowledgeable person to deal with. Adam explained all I needed to know about the new tank, what the does to look after you in case there were issues. I am a senior with many questions, Adam never one time made me feel the questions we bothersome. What great gentleman you choose to install. Adam was a pleasure to deal with and makes your company look good. Adam in summing up was amazing. I am so pleased I chose reliance. I will recommend your company anytime. Thank you.

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Company Response

Thank you for the kind review Dianne! ~Jessica

Ettore in Kingston
Ettore in Kingston
1 review Kingston, ON
10/10

Hot water tank

Excellent service rep. Courteous clean and very knowledgeable. Showed up on time answered all my questions and concerns. He did a very thorough check of the systems and rectified a fault that he found.

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Company Response

Thank you for the kind review! ~Jessica

Andy in Etobicoke
Andy in Etobicoke
1 review Toronto, ON
10/10

Water Heater supply line

Vijay S was the Technical Expert who visited my home.
He was very courteous and professional.
He showed a lot of respect for my home by putting on his shoe covers even though I told him it was not necessary as I had to vacuum anyway.
In no time he had fixed the 2 leaks and tested it not once or twice but 3 times to make sure it was fixed before leaving. He even gave me valuable tips on how I can save money on my Furnace bills. He showed genuine concern. The whole interaction was much more pleasant than I had expected. Thank you so much VIJAY.

Andre

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Company Response

Thank you for the review and taking the time to share your experience with us. ~Jessica

Private User
Private User
Private User reviews Elora, ON
10/10

FURNACE FAILED ON COLDEST DAY OF YEAR

Our Furnace stopped working in the middle of a freezing cold Friday night. The Serviceman arrived within 36 hours of calling (on coldest day of the winter). The secondary burner was cracked and emitting carbon monoxide. He had to tagged it unserviceable and either spend $2000 to repair the 16 year old furnace, or to replace it. That same day, a Sunday, the serviceman called for the area rep to come over to help us out. He was here in an hour. We chose to rent a furnace and replace a 29 year old air conditioner at a reasonable cost after some credits, rebates and promotions were offered. The installation crew arrived the next day and started at 9am and were finished before 2pm. Everyone involved was polite, extremely helpful, thoughtful and efficient. The new furnace is amazing and the house is finally warm a cozy again.. Thanks to all involved for a 10 star solution to a serious problem solved within 24 hours of diagnosis.

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Company Response

Thank you for sharing your experience with us and for the review. ~Jessica

jocelynlacierda
jocelynlacierda
2 reviews Toronto, ON
10/10

High efficiency Furnace

  Reliance Home Comfort
8667354262
51 Simcoe Street South
Oshawa
ON
L1H 4G4
CANADA

Amir and Ryan were very friendly and prompt with their work! Everything was done accordingly :) they called before coming in;. made sure that upon leaving,. The place was clean and that we understood the new product they just installed!

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Company Response

Thank you for the kind review and taking the time to share your experience with us. ~Jessica

Bev Hirski in Hamilton
Bev Hirski in Hamilton
1 review Hamilton, ON
10/10

NEW FURNACE/AIR CONDITIONER

Jason very informative
Great personality
Arrived for appointment on time on a Saturday evening
Explained all the details of installation and billing
Very helpful with any questions i had regarding the process of
installation and follow up

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Company Response

Thank you for the review and kind words for Jason. ~Jessica

MB in Windsor
MB in Windsor
1 review Windsor, ON
10/10

Plumbing Repair

I had a bathroom leak. Reliance send Deston L and his assistant. Deston was VERY Professional from the time I opened the door. They both put on shoe covers. They assessed the leak. Corrected the problem. They explained what might of caused the leak. Deston explained to me to call back if anything. That reassurance was welcoming. I hope that I don't have any plumbing problem, but if I do I would call reliance again and ask for Deston L.

Thank You for a well done Job
Monica B.

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Company Response

Thank you for the kind review and taking the time to share your experience with us. ~Jessica

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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