Reliance Home Comfort

Heating & Air Conditioning
51 Simcoe Street South Oshawa ON L1H 4G4
Write a Review
Write a Review
Website
HomeStars  >  Heating & Air Conditioning in Niagara Falls  >  Reliance Home Comfort
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

85%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (9871 reviews)

Sort by

Sal
Sal
13 reviews Brampton, ON
10/10

Sal (Air Conditioning Problem)

I called Reliance for an under warranty problem with my Air Conditioner. They were good to deal with and dispatched technician Gabriel Fazzolari. Gabriel diagnosed the problem very quickly, got the parts he needed and made the repair to my complete satisfaction. Gabriel phoned before he came, showed up on time, was very courteous and professional. Not to mention that he is extremely knowledgeable, as he pointed out a couple of other things to my wife. Same technician fixed another problem I had with my pulser humidifier last fall and once again did a great job. Thanks Gabriel for a job well done.

Was this review helpful?
Company Response

This is so nice to hear! Thank you for sharing your comments and review! We appreciate your feedback and are always happy to help ~ Penny

Andrea  in Garson
Andrea in Garson
1 review Sudbury, ON
10/10

New furnace

Dan and his team did a great job installing our new furnace. Very happy with the service and workmanship. My husband and I were very impressed with Dan’s overall knowledge and the time he took to educate us on the functions of the complete system once the install was complete.

Was this review helpful?
Perry Mellway in Oshawa
Perry Mellway in Oshawa
1 review Oshawa, ON
10/10

AC Repair

I called on 17 May to say the compressor wasn't kicking in. Ben arrived two hours later and did extensive troubleshooting. He diagnosed the A coil which is inside the furnace. Part was ordered/delivered to the house today. Dave arrived shortly after I called and completed the install in less than the expected 4 hours. The system is fully restored, working like it did when purchased 8 years ago. Great work. Both techs were very knowledgeable, personable and professional. I couldn't have asked for better service.

Was this review helpful?
SadRelianceCustomer in Burlington
SadRelianceCustomer in Burlington
1 review Burlington, ON
2/10

Water Heater Rental

Booked a timeslot to replace my water tank from 7 am to 11 am. Tech showed up at 7 pm with the wrong tank and I was told he couldn't do the install. Funny enough, the reason I booked early was under the recommendation from Reliance to book early in the morning in case they need to get the right parts. Had to take a day off work and sit around waiting all day for nothing. I had called to confirm the tech was showing up, and just kept getting, "he's running a bit late he'll be there soon". Don't trust whatever time slot they give you.

Was this review helpful?
Monique Cuglietta in Oshawa
Monique Cuglietta in Oshawa
1 review Oshawa, ON
10/10

hot water tank replacement

Ron Baxter technician was polite has a great smile. Works well under difficult situations. I highly recommend Mr. Baxter. Needed to replace hot water tank. Tenant's were giving problem to landlord.

Was this review helpful?
Private User
Private User
1 review Windsor, ON
10/10

Hot water tank replacement

Today a man named Kody saved my house by replacing my hot water tank rental.

He was so kind and reassuring, made a nightmare of a situation seem less scary and more manageable.

He replaced the tank and calmed me at the same time with his great demeanor.

I would definitely recommend him and reliance to my close friends and family.

Was this review helpful?
Private User
Private User
1 review Oshawa, ON
10/10

Furnace

Gabriel Came to my house the other day to look over my furnace as i havent had it looked at in a real long time. Gabriel is through and very polite. Thank you Reliance for the wonderful service.

Was this review helpful?
Private User
Private User
1 review Toronto, ON
1/10

FlowMax 120

This is the third technician called in for the 3rd time for this month alone, for the same service. I've lost hot water everytime. My third call was less than 24 hours from when the previous tech left. The techs are all courteous and polite...I would rate them all a 5 if it were based on them alone but I am reviewing the entire experience. I would prefer for someone to figure it out and properly understand what is going on with the unit. Since February of this year, I've had 6 technicians called out for this unit. In my opinion it's a piece of junk. The worst part is that I am a tenant and can't make the decision to change the unit altogether and get something different. Today when I called in, the CSR gave me an arrival window which I was able to he home for, she took my contact info for the tech to call me when on his way....well he showed up 90 minutes early without a call because he said there was no number attached to the order. I don't know what they do in that department but the CSR'S could do better in properly taking down information. The previous times they called the incorrect number despite verifying my number at the time of endig the phone call. I am not impressed with Reliance. I really hope I have no need for them to be called in again. Good luck if you are with this company.

Was this review helpful?
furnace in Oshawa
furnace in Oshawa
1 review Oshawa, ON
10/10

furnace and air conditioning

Very satisfied with salesman Doug and installers Josh and Alex. Very courteous and work very well together. Would highly recommend to friends and family. Keep Josh and Alex together, Awesome.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.