Reliance Home Comfort

I paid for Reliance Home Comfort Protection Plan- it's a monthly fee. Our furnace broke down in February - yep the middle of winter. It took over a week for Reliance to get the thing working. We stayed at our parents. Reliance contracted the services of Canadian Air Systems when they arrived, the wrong part had been odered. They got the furnace to work but it still needed another part. They told us to leave the thernostat in one place until the part arrived. Well, it's now April and despite the fact that I've called Reliance twice to get a resolution; nothing has happened. I don't recommend that you purchase the monthly Protection Plan.

James, the Reliance service guy, identified himself clearly,was professional, knowledgeable, did a thorough review of our furnace, gave clear answers to our questions, explained other services available from Reliance, and replaced needed parts in our furnace. I think James represented the excellent service provided by Reliance.
Thank you.

Filter was not working properly So technician GURMEET came and help us to understand the problem and solve it quickly. He is very Punctual, service quality provided by him is excellent. I really appreciate his work.

Mohammed Wasay explained our situation in simple terms and offered a solution for us. Our water heater is not the issue as we originally thought. I am very impressed with the service call!

Ringo Lau was an amazing Reliance 'Trusted Advisor'. He did not give up on finding the root cause of why we had no hot water. He went above and beyond. I am very thankful!

Garment has done a good job of checking the suspected leaking issue of my water tank. He was friendly and professional...I can now have a peace of mine with his help...thanks.

out of all the otherTechnicians who was sent to my home for service, there is none that can top the awesome job which Mr. Maric had performed. My experiences in the past with other Technicians, was that the job wasn't done right the first time. I was unbelievable satisfied with his job ethic, professionalism, punctuality,and how well he communicated the problem to me. Mr, Maric always went beyond his call of duty to make sure the job is done right the first time. This is the second time i had requested Mr. Maric. Thank you Reliance for having this Fantastic Staff on your team. In your Company's profile, it is stated that "Customers satisfaction is your priority" again, thank you Mr.Maric for a job well done every time.

I came across this company on the web (sometime in June 2013) when I was searching to get maintenance for my AC and thought that the protection plan offered to me was so good.....annual maintenance for furnace & air conditioner, any time repair without anything going out of your pocket...blah, blah...for just 29.99 a month, 3 months free as a bonus for getting the plan and above all no contract and I could cancel the plan anytime. I would get a package in my mail to get my plan activated. I did not realize my worst nightmare was about to start.
I never received a package for the plan. When I called them in early July to schedule my annual maintenance I was told that my plan was not activated and I would have to pay for any service done on my AC. Since I was not given any other option, I got the service done and was charged $ 288 for it.
I never realized that they activated the plan after I had the service without delivering any plan package to me until I got a collection call in Oct 2013. I spoke to the AR and explained that I had no idea that the plan had been activated and could they please stop the invoicing and was assured that it would be taken care of and by the time it gets processed I might get a few more collection calls which I should ignore. But to my horror the billing continued for the past 6 months in spite of several calls and written communication and the matter has been sent to collection (: without even any reply to my communication and on my last call to them I was finally told that I was talking to the AR and should have spoken to customer service to stop the invoicing......does that make sense? The AR should have forwarded my communication to which ever department would cancel the invoicing on my first call to them even if the plan had been activated so that there would be no further invoicing, since there was no contract.
Current status is they are reviewing the account (whatever that means) and I am still getting collection calls and I have been advised to be patient.
My advice to who ever wants to take the plan - please do not even think about it if you want to avoid unnecessary stress.

Jayson Newton has been a great help and caring person . Our furnace was turned off by reliance . We ended new system . Jayson came over,went the mile and brought me several space heaters . Took the time to explain everything, husband was at work , we had to conference with my husband. Everything went very well and we are o peased with how ring Yon was with our situation .thank you Risa Nelson

The Reliance Technician, Wesley Lloyd assessed the problem in minutes, had all necessary spare parts and fixed the problem in 20 min. flat. In addition, he gave me invaluable advice regarding the water tank maintenance. Much improved service!!! I'm glad I stayed with Reliance!