Reliance Home Comfort

Daryl came to my home to replace a water heater. He represents your company in an extremely professional manner. Daryl was friendly, polite, kept the work area clean, and after the job was done - explained what each of the valves controlled, as well as how to switch them off if necessary. He arrived after a long list of snafu's the day before that saw me wait for 7 hours for a technician, who in the end did not come. Daryl restored my faith in your company. He's a gem. You're lucky to have him!

Leaky tank. Replaced right away. Great service from the time i called the service center to the clean up after installation. Thanks Matt and Aman. Highly recommend reliance home comfort.

after 22 years...time to replace existing...good news is that I purchased most efficient system for home comfort....bad news is that installers could NOT get the furnace to operate...does this qualify me for $500? inconvenience offer? Appears as if mother board on furnace an initial failure-no fault of installers who did an exemplary job. Currently waiting for Reliance service man as furnace was installed today April2/2104

Service tech Paul Fenney id# 498 was great! Fast, accomodating, professional, and went above and beyond for finding a solution to accomodate our difficult space for our water heater install. Thanks again!

I would like to thank Reliance and I'd have to say their #1 sales rep Jason Newton. My family was down with no heat/hot water and they were both there to help my though my dilemma. Jason Newton walked me through with their products and not once pressured me into something I didn't need. A true gentleman working for a great company. Thanks guys

Saleem Malik help me to fix the water heater. He figure out the problem right away once he see it, and replace the part within fifteen minutes. He is a very friendly and helpful technician.

I dealt with the Windsor Representative at Reliance in an attempt to alleviate the high heating cost of the existing electric wall heaters in my rental house. The first option was not available in my time frame but she came up with an alternative that will also provide air conitioning and heat to supplement the gas fireplace in the winter months. She was very helpful and a pleasure to deal with.

Reliance came out to replace tank, made a huge mess and didn't clean it up. They left on friday, and there was problems with water. Had to call them back, they sent another subcontractor who was a gas installer, he had no idea why he was even there. Called reliance back 3 more times, finally 5 days later i get a call from subcontractor telling me they can't get there until Friday to look at their oringal mistake. Reliance is useless! You have no recourse, can't even call another vendor to get it fixed and get reimburshed, have to wait for their "approved" contractors...horrible service!

Matt Merhar from Reliance Sudbury called first, showed up on time, and was very thorough and knowledgeable. I feel he went above and beyond to provide great service. He changed my tank, the connections looked very tidy, and he completely tidied up after himself, he even wore booties over his boots! When he was finished the work he also took the time to explain the new tank to me and how to adjust temperature as well as what to do when I go on vacation. Good customer service seems to be getting harder to get these days, this guy deserves a raise!

Mohammed Wasay just left after quick, polite and informative service. After cleaning our tank, he advised us on our options for upgrading and took the time to answer our questions.