Reliance Home Comfort

The technician Adam Walker did a phenomenal job of both diagnosing the problem and fixing it. Adam was very professional and thorough, and he dedicated the time required for a complete and permanent solution that provided us with peace of mind we have come to expect from Reliance Home Comfort. I strongly recommend Reliance and Adam, to all homeowners who have been through the nightmare of the excessive costs and inconvenience of furnace and air conditioner breakdowns during peak winter and summer months.

Well done Adam and Reliance, keep up the good work!! Due to my protection plans, I did not pay a dime, what a relief!

Mark P. In Mississauga

Call was answered by Bill at customer service. The most helpful customer service , in a very long time. Got me a technician in less than an hour. Call was answered by the most knowledgeable & helpful technician Bradley Starratt. patient & efficient , fixed the problem . Advised me where the problem was & the cause .Dont find just humble , patient technicians Thank you !!

H-R continued to bill us for this Hot Water rental months after we advised them of our move - customer service for billing issues is terrible, they are still trying to collect 2 years later.

I purchase the monthly furnace plan from Reliance and I had my annual furnace maintenance today. Frank and Rob came early and completed the service quickly and efficiently. They took the time to explain to me the settings for my humidifier and also taught me how to maintain my HVAC system. They were fantastic and I would highly recommend them.

Our hot water tank sprung a leak Sunday afternoon, called Reliance and they sent a technician out Monday. Matt was our technician employee #1920. He was very efficient,wore covers over his outdoor boots, covered our stairs with a red carpet as to not damage our carpet. Was done in less than an hour. Thank you Matt for a job well done. Would recommend him anytime, nice to have hot water again. Our tank was 20 years old.

Robert (#1191019) called to confirm the appointment, was punctual, performed the maintenance check and determined that our Honeywell thermostat was (1) not wired correctly and (2) programmed for an air furnace and not a boiler. We looked online for a manual and he made the proper adjustments. He even gave me some tips for safely installing auto bleed valves on my cast iron rads.

I booked an appointment with Reliance to discuss options with regards to replacing a 20-yeard-old furnace and air conditioning system. The furnace had survived this brutal winter but I had doubts that it would make it through another and did not want to go into a snap decision should a major problem occur next winter.
The salesman, Dave Masters, came by and we spent a significant amount of time going over requirements, why I was looking to replace the system, and pricing options. I was very pleased with the options available and Dave's explanations of the newer capabilities of the new furnaces and air conditioners.
We decided to go with a full system replacement which included a new air filter and humidifier. We decided to rent the system as when I looked at cost avoidance scenarios, the actual cost of the system itself is quite reasonable,
The installers came in the next week and were thorough in the new installation, cleanup, and removal of the old gear. The system was tested and all was working as expected. I am very pleased with the sound level for the AC.
I would recommend Reliance to anyone who is looking to replace a furnace or AC. I will choose Reliance when I decide to replace my hot water heater.

Ringo Lau came to service our HWT today. I was impressed when he automatically wore special booties that covered his outdoor shoes and kept the work area in a clean state. He cleaned the motor to ease the noise and explain things along the way. He definitely went above and beyond. I will surely ask for Ringo personally for all of my future service calls!

We recently had an air conditioner installed and the installers were very neat and efficient..they worked very neatly and left the area they were in the same as they found it!