We had the pleasure of dealing with Reliance Home Comfort when coordinating the replacement of an 18 year-old furnace. The service technician who provided the initial assessment of the problem with the old furnace was very knowledgable, courteous and helpful, and suggested a number of options for resolving our problem.
When dealing with the customer service representative she too was extremely knowledgeable, prompt, courteous and considerate. Of utmost importance was her level of communication in keeping me informed of what my/our options were, and the results of her findings upon completing an assessment of the heating requirements of the house. As an engineer I was impressed with the CSR's technical knowledge of heating and cooling systems, and the importance of proper sizing for adequate home comfort – attention was paid to every detail.
The installation crew was also very professional and completed the job with utmost care and cleanliness - the quality of work was excellent. All work was finished-off properly and no "loose-ends" were left hanging.
My thanks to Reliance Home Comfort for a pleasurable customer-service experience.
- Company Response
Thanks for taking the time to share your experience Frank. We sincerely appreciate it and will take this feedback to our teams to echo your sentiments of a job well done. Kind regards. RM