Reliance Home Comfort

Your installers - Kevin/Sean employee# 0847 must be commanded for a neat, thorough and conscienseous job done very professionally. I certainly will recommend them to anyone that asks.Of course Donna Ingratta did a wonderful job also.

Joe D'Onofrio (GTA Technician) came to service my air conditioner. I had just moved into an old home and I didn't even know if the A/C unit worked. Joe was prompt, courteous and efficient and took the time to show me how the unit worked and how to maintain it. Great service

My service advisor was Saleem Malik. He was courteous, professional, and committed in reassuring my service was completed. He was pleasant, personable, and very polite; a pleasure to have excellent service. Thank you

We were duped into having our water tank replaced by a subcontractor representing themselves as Reliance. They replace the tank and took the old tank with them. They did not represent Reliance. Reliance offered great customer supporte through this embarrassing situation. We were able to cancel the contract within the 10 days. Special thanks to Elena for her great phone support and to Daryl#2109 for the professional speedy removal of the tank.

Installers showed up on time and completed all work neatly and left the area very clean, The install looks top notch, installers took the time to explain what they were doing and why, thanks. I would recommend Reliance based on my experience with them.

The tank replacement was approved June 10 by an on site tech visit. The work was scheduled for June 19/14. Two techs arrived about 1:40pm, reviewed the tank and one said it didn't need to be replaced. The question I asked was why the change in decision? The tech said he spoke with his boss and unless I was "dead set on changing it", they were only going to install the pan. The concern for me was I was told previously that the direct vent piping was no longer approved and should not be touched because it could crack and leak exhaust gas into the house. Because of the piping issue it only made sense to change the tank, replace the venting and install the drip pan. The tech clearly became agitated- said he had to go to the shop and get materials (why he would arrive on site to service a work order that said replace equipment as mentioned above without parts is puzzling). The tech left the house agitated took off in the service vehicle squealing the tires down the driveway over the curb, down the street, around the corner and out of site. I called the 800 number and spoke with Norma; told her my story and suggested it is best that tech does not return. Norma was very concerned, made some calls, assured me this is not acceptable behavior and a new crew would do the job. Some time later one of the other techs and a new tech arrived (Braden and Dan). They did a professional job, were pleasant, respectful (of me as well as the house- laid mats, covered their boots, etc) and nothing was damaged. I would have them back anytime.

Sales rep (Don V) was very knowledgeable and thorough in his review of our residence in order to recommend the best products and programs available to protect our home and keep down costs. The installers (Tim & Jason) were efficient, also very knowledgeable about product performance, with tips and hints to use it effectively, and no mess left behind. Excellent,friendly service from start to finish.
Thanks,
Tom Bridges

Hello,
Just wanted to take the time to tell you about your outstanding service technician that came to my home this morning. He first called me to tell me that he was approx. 15 min. away. I actually hung up the phone and told my partner that I was pleasantly surprised. He was very nice, upbeat and professional, quite a change from most service techs that come out. He arrived as scheduled and did a great job...not that I can tell what he's doing but he informed me of everything he did and how I could maintain my equipment. It certainly made me want him to get him do other repairs/service in my home. I asked about my gas oven being moved and he informed me what Reliance would offer and could do. I will definitely be calling reliance for that and possibly my gas fireplace in the fall.
Thank You,
His name was Robert Maclean.