Reliance Home Comfort

I am extremely dissatisfied with my recent experience with Reliance. When our A/C stopped working Reliance sent out a technician who told us that although our unit was old it was in working order. He said what we needed was an electrician so we called one and he came out the next day (100$ out of our pockets). After a brief inspection the electrician declared that the compressor in our A/C unit had died and there was absolutely nothing wrong electrically speaking. When we tried calling Reliance back the following day (day 3 without air) we were told 3 different times (1:30pm, 4:15pm, and 9:15pm) that a manager would return our call within the hour. Finally just before 10pm I was able to speak with someone who was unable to help me because of the late hour. The next day (day 4 without air) a second technician came out and agreed with the electrician's diagnosis so we were told we needed to replace the entire system. A salesperson came out and was extremely helpful and apologetic. He was willing to sell us a new unit at their "Friends and Family" rate as a way of making up for our inconvenience but they would not be able to install it for 3 more days. The weather forecast for our area was predicting a high of 28/29 with it feeling like 40 so I was unwilling to wait the 3 days they were suggesting (I have 4 young children). There stance remained that they were already booked solid and we would have to wait. They did agree however that if the first technician had done his job properly (or if someone would have returned our many calls in a timely manner) we would already have had our new unit installed. It absolutely blows my mind that they were unable to squeeze us in since we were still without air due to several errors on their part. Needless to say we took our business elsewhere and are currently in the process of looking for another company to rent our hot water tank from.

Excellent work done in a very timely manner. The repair guy was polite and efficient. He was able to explain what was the problem and how he was going to fix it. He suggested an hour for the job to be complete and it was done in 45 min. We are very happy.

Just wanted to thank Reliance for their first class service on our air conditioning unit. Your service technician ( Chris ID # 907 ) was top notch - personable, friendly, and knowledgeable. Service was delivered in a timely and efficient manner. It was a pleasure doing business with you.

Ryan & Jon are a great testament to customer service and satisfaction!! They are proud of their trades and the company! They were clean and very professional!!!!! Before they left they made sure everything was done to my satisfaction and explained everything I needed to know.
Thanks Guys!! Rick

Team member number 907 was exceptional in determining the problem and quickly solving it. I would recommend him to other customers. I much prefer dealing with a Reliance employee - I always find them helpful and knowledgeable.

Our water heater went down last night, right at the worst possible time - shower time for my son! The very next day, and reasonably early in the day - Richard from Reliance came over to fix the tank. Richard was amazing! He was professional, and a strong communicator. Best of all, he resolved the problem (and fast!), and now we don't have to boil hot water to have a warm shower!

My problem was "No Hot Water."
Chad and Philip attended my residence prior to the earliest time I was quoted, which was much appreciated, as I could go about my day. They were in and out within 20 mins. They were knowledgeable and very informative, advising me of protection for my Heater/AC as well, which I called Reliance and purchased. My problem was solved and I have hot water again.... Thanks guys :)

Mike zevallos did an excellent job at fixing our ac unit he went above and beyond to get the part we needed to that we didn't have to wait a week for ac. He went to 4 different places to get it. I will definitely recommend his name to others thankyou!

Our Rental Hot Water tank stopped working last night.
I called Reliat the is morning at 8:15
Jason arrived at 10:15 and copleted repairs in 1/2 hour. He was competent, courteous and efficient. Left the house and work area clean.
A pleasure to receive quick and courteous repair service .

hot water tank replacement done . amazing friendly service , job done quickly and efficiently .. turned what we thought would be a nitemare into a pleasant no fuss experience ..very pleased and surprised !