Reliance Home Comfort

I have a service plan for my Air conditioner with Reliance home comfort. The air conditioner went down and a tech showed up. He diagnosed the the service valve needs to be fixed but I will have to fork out 1000 dollars on top of the fully covered service plan or replace the whole system with a 4000 dollar system. He shut down the system and since then no one showed up despite me agreeing to their terms. Judge for yourself. My a/c is down for a week now and despite making calls everyday to RHC, no one has done anything

I had my annual maintenance on my furnace and air conditioner, I was very pleased with technician Adam Walker's work ethic. I've had Reliance come many times before to do the maintenance but never had a technician do it as thorough as Adam did. He went over everything with me and made me aware of issues I might run in to down the road. I hope Reliance sends Adam to do my maintenance every year! Thank you Adam and Reliance.

Juri

Matt, employee 1920, was polite, efficient and left our home as he found it. The initial response time to our problem was same day. Overall very satisfied with our experience.

My 8 year old ductless AC broke down so I called Reliance about buying a new one. They sent out Joe D'Onofrio, who was great. Joe knows his stuff. He explained my options clearly and answered all my questions. Once I decided on the unit to purchase, Joe arranged for prompt installation that suited my schedule.

The installers arrived on time, did an excellent job and, importantly, cleaned up after themselves. The installation took about 5 hours -- well within the 4-6 hour window they had predicted.

Overall, I am very pleased with the work done by Reliance and would highly recommend them

Daniel and James were both great guys, worked hard and left the worksite just the way it was when they arrived. Great job!!! I would not hesitate to recommend either of these two gentlement for installation..

We noticed a leak in the hot water tank and contacted Reliance for a technician. The problem was fixed within 24 hours by Wes.

Thank you Reliance for your quick response.

Paul from Reliance (team member BEAZ060) came by to repair our new air conditioning unit. He was fantastic. He explained everything to me in plain English, did all of the required testing (and some extra tests as well) and helped to solve our A/C issues.

The gentlemen, Danny and John showed up at 8:00 AM sharp and they were done by 11:00 am. They courteous, efficient and took time to answer my questions. The installation was done neatly and professionally. There was one small cosmetic issue that I asked them to address and they gladly fixed it. We chose to rent as this is a preferred route for us rather than dishing out $7,000 when we will likely not be here in 5 years.
Also, Jesse McLean the sales rep did a great job walking us through our options and made the process really simple for us. Thanks Jesse!

The technician Robert Maclean was courteous, knowledgable and explained the problem in detail.it was the same problem happening twice and he took the time to solve it properly . In addition he came on time and was professional looking.