Reliance Home Comfort

My 10 star rating is for the support of Customer Resolutions representative Roxanne, who was the 1st administrative contact to have impact on our situation and for the resolution by Technical Expert Jim... Our 5 month old rental furnace stopped working, an initial technician ordered parts but it was the 2nd that made all the difference when more were needed and there was to be considerable delay. Jim of the Cambridge field team thought outside the box, professionally and efficiently presented himself to restore our comfort and full furnace function. Both were exceptional representatives for their company and offered excellent customer service, thank you.