Reliance Home Comfort

Our Furnace stopped working in the middle of a freezing cold Friday night. The Serviceman arrived within 36 hours of calling (on coldest day of the winter). The secondary burner was cracked and emitting carbon monoxide. He had to tagged it unserviceable and either spend $2000 to repair the 16 year old furnace, or to replace it. That same day, a Sunday, the serviceman called for the area rep to come over to help us out. He was here in an hour. We chose to rent a furnace and replace a 29 year old air conditioner at a reasonable cost after some credits, rebates and promotions were offered. The installation crew arrived the next day and started at 9am and were finished before 2pm. Everyone involved was polite, extremely helpful, thoughtful and efficient. The new furnace is amazing and the house is finally warm a cozy again.. Thanks to all involved for a 10 star solution to a serious problem solved within 24 hours of diagnosis.