Reliance Home Comfort

I wonder if Reliance knows if their left hand know what their right hand is doing. I asked to install a water heater:Bradford White and they gave me GSW. I paid full amount for the water heater and installation service and their record shown that i am on rental of the water heater. I tried to contact them to correct the record and my credit card payment since Jan 2 and their manager still has not get back to me. What a disappointing service !. This is a second time i deal with them. Both are disappointing. I hope i can get an attention from this review. Service guy, Nathan, was a great guy on installation. I had a bad one last time that he didnt even show up so i cancelled the service. I hope owner will look into their business model and process to get improvement. Otherwise it will not last long in this competitive business environment.