Reliance Home Comfort

The technicians were all good guys. They were informative and patient....got the job done. HOWEVER...a job that was supposed to be done the following day had to be scheduled 3 days later (because we had floods in my city) - so in 106 (F) degree weather - we had to endure my house was @ 84(F) and get my 2 children and dog out to family and friends just to stay out of the house. The morning of the day they were supposed to come, they called and said they couldn't come today and cancelled. That was the hottest day out of all the days that we were waiting. So a job usually done the day after you get the parts wasn't actually finished until 4 days later. With no regard to the fact I had a family..was under their customer care program..and they had ample time to prepare me for a scheduled appointment, they shunned me away. IF YOU HAVE A CHOICE...AND YOU'RE MOVING...DO NOT USE RELIANCE ! They DO NOT care about you if you're under their customer care program. They were more worried about the people that had to pay $$ for their services rather than the ones that HAVE BEEN PAYING (For years in this case). Awful communication, customer service (from their offices) - horrible people that don't care. So much for paying into a customer care plan - we were swept aside for profit and had to suffer. The only reason I put a 1 star for satisfaction is that it isn't the technicians fault and they were really good while they were here.