Reliance Home Comfort

We recently moved into our new construction home and we were furious to find out the Reliance Hot Water tank not functional. We called their customer service line and were redirected a few times. When we finally got someone to listen to our issue they sent someone to have a look at the tank the next day, not the current day. The first company they called could not fix the tank as they did not have the parts. They had to call around for the part they needed. I called Reliance back telling them of the urgency of not having hot water, so they sent another company out the following day. The second company was able to fix the unit, but we are extremely upset that we were without hot water for three days!! I would not recommend going with Reliance just on the fact that they do not do any work in house.

Prior to this issue, we spoke to Jennifer Hurd regarding getting a Tankless Hot Water instead of the standard heater and her communication was terrible. Her promises unfulfilled. She never told us what was going on. We always had to follow up. Overall extremely disappointed in Reliance. I would pay to leave this company!